Mold Remediation PHL (Mold Remediation PHL) operates this website (moldremediationphl.com) and provides mold inspection, mold remediation and water damage restoration services across Philadelphia, Pennsylvania. We are committed to protecting the privacy of personal information collected from our customers and website visitors, and we handle it in accordance with applicable United States federal and Pennsylvania law.
What information we collect
We collect personal information that you voluntarily provide when:
- Submitting a quote, inspection or emergency help request through our website
- Contacting us by email or phone
- Engaging us to perform mold inspection, remediation, drying or repair work at your property
- Authorizing us to communicate with your insurance carrier, adjuster, landlord, property manager or condo association
The personal information typically collected includes:
- Your name
- Phone number
- Email address
- Property address (for on-site work) or neighborhood (for inquiries)
- A description of the mold or water problem, its source and how urgent it is
- Photos you choose to share of the growth or damage
- Insurance policy and claim details, where you ask us to deal with your carrier
- Payment details (processed via secure third-party payment processors)
How we use your information
Personal information is used for the following purposes:
- Responding to help requests and scheduling attendance at your property
- Preparing inspection reports, moisture readings, photo records, scopes of work, estimates and invoices
- Providing insurance claim documentation and, with your authorization, corresponding with your carrier or adjuster
- Coordinating with landlords, property managers and condo associations where the affected property is managed or shared
- Arranging independent clearance testing where you request it
- Following up on completed work for service quality purposes
- Maintaining records of work performed for tax, accounting and insurance purposes
How we store and protect your information
Personal information is stored in secure systems with appropriate access controls, including password-protected access for authorized personnel only. Site photos, moisture readings and reports are stored with the job record they relate to.
Website form submissions are processed via Formspark, a third-party form processor. Their privacy policy is available at formspark.io/privacy. Submissions transit Formspark's infrastructure and are then held in our internal job management system.
When we share information with third parties
We may share your personal information with the following third parties when necessary to provide our services:
- Your insurance carrier, adjuster or public adjuster (with your authorization, for claim processing and direct billing)
- Independent industrial hygienists or laboratories, where you request sampling or clearance testing
- Subcontracted licensed trades (for example roofers, plumbers, electricians, abatement contractors or general contractors) where their work is required alongside ours
- Landlords, property managers and condo association representatives, with appropriate authorization
- Payment processors (for processing card and bank transfers)
- Government agencies where legally required
We do not sell, rent or trade personal information to any third party for marketing purposes.
Text messages
If you give us your phone number, we may call or text you about your request, arrival window and job progress. Message and data rates may apply. Reply STOP to any text to opt out of further messages.
Cookies and website analytics
Our website uses minimal cookies. We do not use third-party tracking cookies for advertising purposes. Basic page analytics may be collected to understand site usage and improve content; this data is aggregated and does not identify individual users.
You can disable cookies in your browser settings. Doing so will not affect the core functionality of our website, including the quote request form.
How long we keep your information
We retain personal information for the periods required by law and our operational obligations:
- Inquiries where no work was performed: 12 months
- Customer records where work was performed: 7 years (tax and insurance record requirements)
- Insurance claim documentation: duration of the claim plus any statutory retention period
Your privacy rights
Subject to applicable law, you may:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your information (subject to our legal record-keeping obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, email us at info@moldremediationphl.com with details of your request. We will respond within 30 days.
Children's privacy
Our services and website are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
Complaints
If you believe we have mishandled your personal information, please first contact us at info@moldremediationphl.com so we can attempt to resolve the matter directly. You may also contact the Pennsylvania Office of Attorney General's Bureau of Consumer Protection or the Federal Trade Commission at ftc.gov.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when the policy was most recently revised.
Contact us
For any privacy-related questions:
- Email: info@moldremediationphl.com
- Service area: Philadelphia and the surrounding area, PA